pkpo Privacy Policy

This Privacy Policy ("Policy") describes how pkpo ("pkpo", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your", "Player") who access or register on the pkpo platform at pkpo.club. This Policy applies to all services offered by pkpo, including sports betting, live casino, slot games, crash games, and all payment and account management features. By registering an account on pkpo, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

pkpo is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We collect only the data necessary to deliver our services, verify player identities, process transactions, and comply with our legal and regulatory obligations. This Policy is reviewed and updated periodically; any material changes will be communicated to registered users before they take effect.

The categories of personal data pkpo may collect from you include:

pkpo uses the personal data we collect solely for the purposes described in this Policy. We do not use your data for undisclosed purposes or sell it to third parties for commercial gain. The specific purposes for which we process your personal data are:

• Account creation and management: processing your registration, verifying your identity, maintaining your account settings, and providing player support.
• Payment processing: enabling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other approved Bangladesh payment channels, and maintaining accurate transaction records.
• Fraud prevention and security: detecting, investigating, and preventing fraudulent activity, money laundering, match manipulation, multi-accounting, and other prohibited conduct.
• Responsible gaming: monitoring player activity to identify signs of problem gambling and providing appropriate responsible gaming interventions including deposit limit reminders and self-exclusion tools.
• Legal compliance: meeting our obligations under applicable data protection, anti-money laundering, and know-your-customer (KYC) requirements, and cooperating with lawful requests from authorities where required.
• Marketing communications (optional): where you have opted in, sending you personalised promotions, bonus offers, and platform news by SMS or email. You may opt out of marketing communications at any time by contacting [email protected].

pkpo will not process your personal data for any purpose that is incompatible with those described above without first obtaining your explicit consent or unless required to do so by applicable law.

pkpo processes your personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are:

• Contractual necessity: processing required to fulfil our contract with you as a registered player, including account creation, payment processing, and providing access to games and services.
• Legal obligation: processing required to comply with applicable laws including KYC, anti-money laundering obligations, and any lawful requests from regulatory or law enforcement authorities.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your rights and freedoms.
• Consent: processing for optional marketing communications, which you may withdraw at any time by contacting [email protected] without affecting the lawfulness of any prior processing.

pkpo does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the limited circumstances described below, and only to the minimum extent necessary:

• Payment processors: we share the minimum personal data necessary with bKash, Nagad, Rocket, Upay, and other approved payment providers to process your deposit and withdrawal transactions. These providers are bound by their own data protection obligations.
• Identity verification providers: we may share identity documents and personal details with third-party KYC verification services to confirm player identity and comply with anti-money laundering obligations.
• Legal and regulatory authorities: where required by applicable law, court order, or lawful request from a government or regulatory body, pkpo may disclose personal data to the relevant authority. pkpo will not disclose more data than is strictly required to comply with such requests.
• Technology service providers: pkpo uses trusted third-party technology providers for hosting, analytics, and security services. These providers access personal data only to the extent required to perform their services and are contractually prohibited from using that data for any other purpose.

pkpo will not share your personal data with any third party for advertising, marketing profiling, or data monetisation purposes without your explicit consent. If you have opted in to marketing communications, your contact details may be used by pkpo (not third parties) to send you relevant promotions.

pkpo processes financial transactions exclusively through approved Bangladesh mobile wallet and banking providers including bKash, Nagad, Rocket, and Upay. pkpo does not store complete payment instrument details (such as full mobile wallet credentials or bank account numbers) on its own servers. Transaction records — including amounts, reference numbers, timestamps, and the wallet or bank associated with each transaction — are retained as part of your account history for the purposes of dispute resolution, fraud prevention, and legal compliance.

Withdrawals are processed only to payment methods registered in the same name as the pkpo account holder. This policy protects you against unauthorised withdrawal of funds from your account. Any financial dispute should be raised promptly with pkpo support at [email protected], providing your account username and full details of the disputed transaction.

pkpo uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your logged-in session, and analyse platform usage to improve the experience for all players. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised data about how players navigate and use the platform, helping us identify improvements. No personally identifiable information is shared with analytics providers.
• Preference cookies: used to remember your platform settings such as language selection and display preferences, so you do not have to re-enter them on each visit.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may prevent certain platform features from working correctly. pkpo does not use third-party advertising cookies or cross-site tracking cookies.

pkpo retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: active account data is retained for the duration of your account and for a minimum of 5 years after account closure; transaction records are retained for a minimum of 5 years following each transaction to support dispute resolution and legal compliance; KYC and identity verification documents are retained for a minimum of 5 years after account closure; marketing preferences and communication logs are retained until you withdraw consent or for 2 years of platform inactivity, whichever is earlier.

When your personal data is no longer required for any legitimate purpose, pkpo will securely delete or anonymise it so that it can no longer be attributed to you. You may request early deletion of specific data categories by contacting [email protected], subject to our legal retention obligations.

pkpo takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and pkpo servers, ensuring that your login credentials, session tokens, and payment information cannot be intercepted in transit.
• Restricted access controls: personal data is accessible internally only to staff who require it to perform their specific role. Access logs are maintained and reviewed regularly.
• Secure server infrastructure: pkpo stores player data on hardened servers with firewall protection, intrusion detection systems, and regular security audits.
• Incident response: in the event of a data breach that is likely to result in a risk to your rights or freedoms, pkpo will notify affected users without undue delay and will take immediate steps to contain and remediate the breach.

While pkpo implements robust security measures, no internet-based service can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you believe your account has been compromised, contact [email protected] immediately.

As a registered player on pkpo, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account username and a description of your request. pkpo will respond within 7 business days:

pkpo will respond to all data rights requests within 7 business days. Where a request is complex or involves a large volume of data, we may extend this period by up to an additional 30 days, in which case we will notify you of the extension and the reason for it. Exercising your data rights is free of charge.

pkpo's services are strictly intended for adults aged 21 and above. pkpo does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, that account will be immediately closed, all associated data will be deleted in accordance with our data retention policy, and any funds held in the account will be returned via the registered payment method following identity verification. If you believe a minor has registered on pkpo, please contact [email protected] immediately.

The pkpo platform may contain references to or integrations with third-party services, including payment providers such as bKash, Nagad, and Rocket. When you interact with these third-party services, you are subject to their own privacy policies and terms, which are independent of pkpo's. pkpo is not responsible for the data practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services you use in connection with your pkpo account.

pkpo reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes to this Policy, we will notify registered users via the contact details associated with their account at least 7 days before the updated Policy takes effect.

Your continued use of pkpo after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. The most current version of this Policy is always available at pkpo.club/privacy-policy. If you do not agree with any changes to this Policy, you should stop using pkpo and contact [email protected] to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pkpo processes your personal data, please contact our support team at [email protected]. Please include your account username, a clear description of your query or request, and any relevant supporting information. pkpo aims to acknowledge all privacy-related queries within 24 hours and to provide a full response within 7 business days.

Our support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). For urgent data security concerns, including suspected unauthorised access to your account, please mark your message as urgent and our team will prioritise your request.